When You’re Only Trying To Help
Sally and Kyle (Names and details have been changed) are both working actors in their early thirties. When they came in for their regular couple session, Sally’s usual winning smile was nowhere to be seen, and I noticed that she sat further away from her boyfriend than usual. I had barely taken my seat when she began:
“I feel really frustrated,” she began. She went on to explain that last night, when he got home from rehearsal, Kyle began complaining about the director, who he felt had it in for him. That night, nothing he did seemed to satisfy the man, and it seemed to him that the guidance he was getting was confusing and contradictory.
“I don’t feel like he knows what he wants. Everything I did was wrong. And he’s got this huge reputation, and works a lot, so I really want him to like my work.”
“Right,” said Sally,”and I felt bad for you. I tried to help you see the things you could do to make it better, but it felt like you just wanted to stew in your misery!”
I asked Sally what she had suggested, and she began listing practical ideas for dealing with the director, and thoughts about what he might have wanted. When she finished, I turned to Kyle.
“Help me understand what’s going on here. What response did you want from Sally when you told her about the rehearsal?”
“I guess I just wanted her to listen to me, and understand. And maybe feel bad for me.”
“So,” I said, “you didn’t want a solution to the problem?”
“No, not then. Maybe later I would have, but right then, all I wanted was to tell Sally about my night.”
It sounds so simple, but I constantly see couples, friends and family go through the same interaction. One person talks about a problem, and the other, trying to be helpful, leaps in with a solution, only to met with the reasons why it won’t work. The conversation ends with both frustrated with the other.
There can be a lot of explanations for why the dialogue went that way, but one of the most common is as simple as the fact that they were not asking for solutions. Rather. they were expressing a very human need to be heard and understood. One common term for this is “venting.” Venting is a way of dealing with stress. When it works as it is supposed to, it provides a release of emotion, and, when met with understanding and concern, is also a way of soothing negative feelings.
Sally’s approach to problems is to go straight to a solution, and that was what she was doing with Kyle. Especially with people we love, it’s normal to want to be helpful. If someone we love is in pain, we want to fix it, to make it better. But often, before they can consider what steps to take to solve the problem, people need to speak about it, and be understood. That second part is very important. When we share with someone we trust that we have suffered an injury, whether to the body or to our self-esteem, we expect to be met with understanding. If we get a negative reaction, or a minimizing one, we cam end up feeling embarrassed or ashamed of our reactions.
Sometimes, well-meaning folks think that the best way to help someone get over a hurt is to minimize the pain. A woman grieving for a lost boyfriend is told “he’s not worth feeling bad about,” for example. Or, to a friend who has just been in an accident, “It could have been a lot worse.” It’s not that such reassurance is necessarily wrong, it is a matter of timing. We need to be able to express our feelings, first, and we need those we trust to understand what we are feeling and tell us that they understand. Later, when we are past the first emotional reaction, we might be able to hear the reassurances. But not initially.
In other words, Sally wasn’t wrong, but her timing was off.
“So Kyle just wanted me to listen,” Sally asked?
“At that moment, yes. To listen and to understand. Once he got past his frustration and hurt, he might have been ready to hear your suggestions.”
“Okay, I get that. But how am I supposed to know when to offer help and when to just listen?”
“You can ask,” I replied. “ ‘Kyle, I’m not sure whether you want me to offer suggestions or just listen.’ How does that sound to you, Kyle?”
“It sounds a little strange, but good. Like I can tell Sally what I need from her.”
Which brings up the last point: when in doubt, ask. It is perfectly alright to ask your partner what they need from you, as long as the question is asked with kindness. Obviously, an exasperated “What do you want from me?” probably will not further the conversation. But a caring inquiry can show that you really want to understand what they are feeling and respond appropriately. Do that, and you can make sure that your response won’t be too much, too soon.